Our delivery times are within 3 – 5 working days for main city centres and within 7 working days for outlying areas. Babes and Kids aims to deliver on time as promised, however for reasons beyond our control we are unable to guarantee that all orders will be delivered within the stipulated time frame. If a customer places two orders within 3-5 working days of each other, the orders will be packed collectively and sent together as one shipment once both orders are complete.
National Delivery – We make use of a 48-72 hour door-to-door delivery courier service. Our courier company delivers during the week within normal working hours. Please provide a work or home address where there will be someone available to accept the goods on your behalf should you not be available. All orders over R800 qualify for free delivery, if your order is below R800 you will be charged R80. Applicable to most areas within South Africa.
Post Office – For customers who are situated in rural or outlying areas the South African Post Office may be used to deliver your order, as most courier companies do not service such areas regularly. See the “Outlying Areas” section below for more info. You will be contacted should we need to use the Post Office.
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Nelspruit, Polokwane and Kimberley can expect delivery within 5 working days.
Outlying areas will be serviced via the Post Office. When entering the delivery address / details please be as specific as possible with the Post Office number that you enter. Please expect delivery to take up to 7 working days. On rare occasions a courier company may be used to service outlying areas, however delivery companies may only deliver to certain outlying / rural areas once or twice a week. Note: a working day refers to a normal business day and would exclude Saturday; Sunday and public holidays.
When do we start counting days?
The next working day after payment has been received for EFT; Credit Card; and Debit Card payments. Orders placed on the weekend will be processed on the following working day. Note: a working day refers to a normal business day and would exclude Saturday; Sunday and public holidays.
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package has been dispatched. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the courier company will contact you to make the necessary arrangements.
Any delivery is subject to acts which is beyond the control of Babes and Kids due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.
Tracking and Delivery
We use DSV and the Courier Guy. To track your shipping, please visit the respective webpage using your shipping code provided in the shipping confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact us vis email at firstname.lastname@example.org.